Open Access

Today, transportation is a central element of a society’s welfare in terms of economic, political and social success. It creates jobs, allows international cooperation between firms and countries, contributes to firms’ productivity, and enables social participation and interaction. It has become an essential intermediate. Consequently, changes in transportation affect many more sectors. Therefore, transportation of goods and persons has been growing immensely within the past decades. Against this background, intelligent transportation systems (ITS) gain importance in improving and changing transport. Technology can cover all modes (e.g. advanced driving systems, cooperative vehicle systems as vehicle-to-vehicle or vehicle-to-infrastructure communication, or mobile and multimodal information and ticketing systems). The deployment of ITS substantially changes our transportation system. These changes concern several elements and stakeholders of mobility, e.g. infrastructure, technology, users, providers, public institutions, or regulatory frameworks. Up to now, research on ITS strongly focused on technical aspects, i.e. technical development and feasibility. However, these aspects can only represent part of a comprehensive analysis of ITS. This dissertation gives systematic analysis of elements that in the end have a strong impact on the successful market introduction of ITS. It discusses different aspects of intelligent transportation systems providing a view on the framework conditions for intelligent transportation systems. This work, hereby, focuses on passenger transportation. It shows that the successful deployment of ITS requires multiple actors. Each of them can positively or negatively influence the success of ITS-deployment. This work specifically analyses the investment decisions of public authorities on the example of socio-economic cost-benefit analysis, the users’ willingness to accept a multimodal information and ticketing system and its impact on modal choice, and finally the municipalities’ role in providing mobility for specific user groups on the example of immigrants showing the potential and limitations of ITS. The work picks up research questions that have not been addressed before and contributes to a deeper understanding of the interplay of ITS as a technology and the society.